Frequent Asked Questions
1:Who is Ibuygou ?
Ibuygou (IBG) has been in the consumers electronics industry since 2006.
2: How do I contact Ibuygou?
Choose email,live chat,or phone:
Choice 1: Email: firstname.lastname@example.org----------Guarenteed reply to you within one working day .
Choice 2: Phone---------- 86-755-29761915. (when dialling from overseas, it is most common to begin with "00" and omit the area code zero, so you dial:0086 755 29761915)
Choice 3: Live chat--------- Available during office hours, check at the top right hand side of this page to see if live chat is online right now.
3: Is it safe to shop on Ibuygou?
If you're having any doubts about importing from China, you're right to be cautious. We ensure the integrity and encryption of the data in each transaction by using VeriSign-advanced security solution provider,and 256-bit Secure Sockets Layer encryptionan by Go Daddy,.In addtion, you can pay by credit card through Paypal, which offers total buyer protection and avoids having to share any of your financial information.
4:Does Ibuygou accept OEM order? /How can I proceed to confirm big order with Ibuygou?
Yes, we accept.you can email to email@example.com for the good offer.
5:What should I do if the received productí»s broken?
If Ibuygou have sent you the wrong item.
If Ibuygou have sent you the right item in good situation,but the item canní»t be used properly at the time when I was receiving the item.
We solve your problem as follows:
1. We'll confirm the details of the problem with you.
2. If we made a mistake, wel refund your original shipping fee, so you can use that money to send the incorrect item back to us in China.
3. When we receive the returned item, we'll send out the correct item at no additional charge, or give you credit for that item if you want to add it into a future order.
4. If you want a replacement immediately, you should create and pay for a new order for the correct item, and when we get the returned item from you we will credit or refund you for it.
Please note that if you yourself made a mistake and ordered the wrong product, or you ordered a product that can not work in your country (e.g. you failed to read the description for a mobile phone GSM standard), we can't accept a return.
6:Is there any warranty or after service for the product?
Yes, all of our products are within 1 year warranty except the clearances.
7:Can the product be used properly in our country ?
There are many different voltages,signals,bands(MHz),encodings,languages worldwide on different electronics.Please contact us for help if you are confused with even one single potential problem.
8:How to order online?
Please go to How to order for more information.
9:What is Ibuygou cashback?
IBG cashback is the 1st cashback online- wholesales and dropshipping shopping program in China, it aims to provide the money-making,secure, and professional shopping service for worldwide customers.Based with cheap products, IBG Cashback gives the chance to those people who promote our products worldwide to make the real money.these real money can not only be used for sending back to the people,but also be used for credits online-shopping at IBG.
For more IBG cashback program ,please click here..
10:Can I make real money via Ibuygou cashback program?
11: How to dropship with Ibuygou.com?
Please click here for more information.
12: Do I have to pay tax?
Tax is a complex issue, because it depends what country you are receiving the goods into. Some countries are easy to import into, and have few restrictions and no taxes. Other countries are ultra restrictive and have high taxes. Before you start importing bigger quantities of Chinese electronics to your country, you'll need to research what the law and practices are in your country (or shipping destination countries if you are dropshipping internationally).
There are no sales taxes or hidden charges to pay on the China side when you buy at Ibuygou.com - However, you may need to pay some taxes on your local side when you receive the goods.
Ibuygou accepts no liability for any such charges. Importing taxes and charges cannot and will not be quoted/predicted, and they cannot be reimbursed to you under any circumstances.
13: Are the Ibuygou product branded?
No.Most Ibuygou products carry no brand at all. Apart from generic styling or model names, the products and boxes mostly carry no name.
14: How long can I recive the product?
Most normal orders(Excetpt the OEM orders) are sent out within 3 working days.Courier delivery (UPS, FedEx, DHL) takes 2-4 days depending on your destination.
15: What are the shipping methods at Ibuygou.com?
You can choose:
Express Air Courier: UPS, FedEx, DHL,EMS,and Sea Freight.
Ex-Works - appoint your own freight forwarder to collect the goods from our warehouse.
If you want your own special shipping methods, you can talk with us via support@Ibuygou.com
16: How much is the shipping charge?
It depends on the quantity of goods, the shipping method, and the country.All free shipping items are shipped by HK Airmail.If you buy non-free shipping item or items with the free shipping item or items,our system will only calculate the shipping price for non-free shipping item or items.If you want us to ship our free shipping item or items by other non-free shipping methods,you ONLY can buy the free shipping item or items separately.
Click here for more details of shipping charge.
17: How should I do if the product was broken by me ?
It is a pity.please contact our sales representatives to see if the product can be re-used after our suggestions.If not workable, we suggest to buy the same product with ibuygou.com .
18: What should I do if the product was missing some spare parts?
Firstly, you should contact Ibuygou to explain the problem. Provide your order number and describe which product is missing. We can confirm from our warehouse records to demonstrate that the correct products were indeed dispatched. meaning that something went missing due to a lost/stolen item in delivery. (This is rare, but it can happen.)
1. If definitely a lost/stolen item problem, you need to contact the courier company who delivered your item and register a complaint. You must do this as soon as possible after the delivery. It's imperative you, or the recipient of the delivery, contacts the courier company and follows their incident reporting system. They will give you a confirmation of your complaint, and we can then confirm this on our side when we speak to the courier.
2. In order to fight with fraud, we cannot independently verify lost/stolen item complaints. This means that we have to wait for the decision of the courier company about whether they accept the claim and will provide compensation. If they accept the claim, depending on the case they will either offer you compensation, or, more commonly, compensate Ibuygou. In that case we will confirm to you and pass on the refund, or make a new delivery to you, it will be up to you.
3. Sometimes the confirmation process from the courier takes a while, and you could consider making a new order on ibuygou in the meantime if you need the products urgently.
19: Do Ibuygou offer the wholesale price ?
Yes, we offer the wholesale price, please email us for the wholesale price via firstname.lastname@example.org.
20:I can't see any information about the item i purchased from Ibuygou?
This is due to no Ibuygou account.You need to sign in or create an account with Ibuygou.You can have very clear information about the order if you make the purchase after login.You will see nothing about your order if you make the purchase before login or pay us via Paypal directly.
21:Why should i have to get an Ibuygou account?
You can track the order,leave help message to ibuygou any time,access the cashback amount,edit the shipping,change password,check the shopping coupon,check wishlist and check the reviews you have written
22:How can i track my order if i have nothing about my order?
You need email your transaction id from paypal ,and order information to email@example.com,ibuygou will email you tracking no via email.
23:I have an Ibuygou account,but i can not see anything related to my order from ibuygou?
You need to email your Ibuygou account email address and order info to support@ibuygou,we will add the order under your Ibuygou account