Please review these policies carefully as they are the terms of sale that govern your purchases at Ibuygou.com (herein after known as IBG).They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at IBG constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
Return DOA (Dead on Arrival) Item:
Any products , regardless of the guarantee offered, dead on arrival (incorrect usage excluded) within 3 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email).
In this case, please kindly provide us with proofs as below:
The photos of original IBG package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the mal-function of the defective item(s).
In a DOA Situation: a reimbursement for return shipping fees is available, provided that:
Return the item(s) by standard mail (the cheapest way) with tracking number to the nearest Post Office ; If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.
The return shipping fee is less than 60% of the defective item(s) value, and also less than $40 (USD), we will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above,please contact our CS staff to further confirm it.
Return Defective Item:
We will try our best to make sure the products shipped to our customers are in the best condition. If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective.
Within 90 days (from the date of shipment):
Policy: Upon being returned, the defective item will be repaired free of charge if no need to change the component like screen,battery,motherboard.Once there is the charges on installing new component,the charges will be on customers.
Detail: The products get damaged (physical damages and damages caused by incorrect usage excluded) within 90 days after shipments (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. Customer is responsible for both shipping charge.(available tracking number or a screen shot of shipping receipt).
Note for returns:
Return the item(s) by ordinary mail (the cheapest way-post service) with tracking number to the nearest Post Office or EMS; If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. PLEASE DO Write 30USD For the value of the returnning items.We will process for you upon receiving the screen shot of your receipt.
After returning the defective product, please kindly provide us with proofs as below:
Photos of the front and back of the packaging envelope or box
Partial shipment slips (if applicable)
Photo, video, screenshot, or description of the defective item
Photo, video, screenshot, or description of the defect or defective area
All customers should contact us by Customer Service Express before returning any item(s)/product(s).
Return Incorrect Item Received:
If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide us the picture proof of the error.
If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you returned is in the original package and the merchandise is in the same condition.
For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.
After receiving the incorrect product, please kindly provide us with proofs as below:
The photos or video of the incorrect item(s)
The photos, video or screen shot showing the mal-function of the defective item(s)
Because different batches of the products supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions or appearance of the product proved to be correct, please understand the case will not included in this policy.
Return Unsatisfied Products
You cann't return the unsatisfied products if there is no any physical issue upon recieving products.
IBG Returning address:
ATTN: Liu jin biao
Address: 1606,1E Building Huiyi Plaza Xixiang Bao'an shenzhen,